Ihre Tätigkeiten

As Global Support Engineer, you will provide support to customer of our products. Being the highest point of escalation for our customer you will deliver technical solutions to address the customer needs. You will utilize diverse skills, from strong tactical execution up to project management to solve the customers issues in a timely manner.
Recognized as the global technical support expert for Advantest Semiconductor Test Systems
Responsible to define and measure support requirements for new Advantest product development ensuring supportability at lowest support cost
Provide subject matter expertise in defining Service and End User documentation and training for all New Product Introduction
Conduct training to propagate knowledge to all regional service organizations worldwide
Responsible for installed base product quality, reliability, and compatibility
Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer

Ihr Profil

Master's Degree in Electronic/Physics, or related with several years' experience as a R&D/Production or Support engineer
Successfully managed cross functional and cross geographical projects
Structured and success-oriented problem solver
Effective communication in spoken and written English
Excellent global teamwork skills
Process oriented, structured, and analytical thought process
Can do attitude, proactive and self-disciplined
Customer focused and understanding of customer requirements and needs