Ihre Tätigkeiten

Are you a born solutionist and have a positive can-do attitude? Then we are looking for you! Advantest is growing their Global Support Expert team tasked to provide technical support to the end customers for both Hardware and Software infrastructure issues. The team in Boeblingen is the highest point of escalation (3rd Level) and has close relationship with the end Customer and Field Engineers. Design for support is a key mantra, where the team drives new product design towards supportability and profitability.

Job Duties and Responsibilities:
As a Global Support Engineer, you will provide support to customer of our products. Being the highest point of escalation for our customer you will deliver technical solutions to address the customer needs.
You will utilize diverse skills, from strong tactical execution up to project management to solve the customers issues in a timely manner.

Recognized as the global technical support expert for Advantest Semiconductor Test Systems
Accountable for global technical escalation management
Responsible to define and measure support requirements for new Advantest product development ensuring supportability at lowest support cost
Provide subject matter expertise in defining Service and End User documentation and training for all New Product Introduction
Conduct training to propagate knowledge to all regional service organizations worldwide
Responsible for installed base product quality, reliability and compatibility
Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer

Ihr Profil

Your Profile:

Bachelor or Master degree in Mech. Engineering, Mechatronics, Electronics, Physics or related - ideally with experience as R&D, Production or Support Engineer
Successfully managed cross functional and cross geographical projects
Structured and success-oriented problem solver

Required Soft Skills:

Effective communication in spoken and written English
Excellent global teamwork skills
Process oriented, structured and analytical thought process
Can do attitude, proactive and self-disciplined
Customer focused and understanding of customer requirements and needs

We offer:

Usage of state-of-the-art technology
Teamwork in an international environment
Open business culture with flat hierarchies
Flexible working times
Free space for creativity
Participation on success