Ihre Tätigkeiten
Are you a born solutionist and have a positive can-do attitude? Then we are looking for you! Advantest is growing their Global Support Expert team for the V93000 SoC Test System, tasked to provide technical support to the end customers (focus on hardware). The team in Boeblingen is the highest point of escalation (3rd Level) and has close relationship with the end Customer and Field Engineers. Design for support is a key mantra, where the team drives new product design towards supportability and profitability.
As a Global Support Engineer, you will provide support to the customers of our products. Being the highest point of escalation you will manage the delivery of technical solutions to address the customer's needs.
You will utilize diverse skills, from strong tactical execution up to project management to solve the customers issues in a timely manner.
Recognized as the global technical support expert for Advantest Semiconductor Test Systems
Accountable for global technical escalation management
Responsible to define and measure support requirements for new Advantest product development ensuring supportability at lowest support cost
Provide subject matter expertise in defining Service and End User documentation and training for all New Product Introduction
Conduct training to propagate knowledge to all regional service organizations worldwide
Responsible for installed base product quality, reliability and compatibility
Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer
Ihr Profil
Bachelor or Master degree in mechanical engineering, Mechatronics, Electrical Engineering or related - ideally with experience as R&D, Production or Support Engineer
Structured and results-driven problem solver with a proactive mindset
Willingness to travel internationally up to 10-20% of the time
Effective communication in spoken and written English
Strong ability to collaborate effectively in international and cross-functional teams
Process oriented, structured and analytical thought process
Can do attitude, proactive and self-disciplined
Customer focused and understanding of customer requirements and needs
Preferred Qualifications:
Successfully managed cross functional and cross geographical projects
