Ihre Tätigkeiten

Lead and develop a global team of support engineers to deliver an outstanding support experience through our local field service teams towards our worldwide customer base
Responsible for defining and implementing product support strategies for the V93000 product line to ensure highest service levels, low-cost, risk mitigation and contingency plans
Maintain metrics and analyze data to assess process performance and implement improvements
Liaise and collaborate with factory teams, field support and account teams worldwide

Ihr Profil

Proven experience as a support manager, quality manager or similar role, being familiar with support delivery processes
Demonstrable ability to lead and manage staff and projects
Excellent analytical, problem solving and organizational skills
Solid communication skills at larger span of hierarchies
Winner attitude and mentality with outstanding customer and result focus
Engineering background preferred