Ihre Tätigkeiten

As a Global Support Engineer, you will provide support for the customers of our products. Being the highest point of escalation, you will manage the delivery of technical solutions to address the customer's needs.

You will utilize diverse skills, from strong tactical execution to project management to solve the customers' issues in a timely manner.

Recognized as the global technical support expert for Advantest Semiconductor Test Systems
Accountable for global technical escalation management
A keen understanding of customer requirements with the ability to translate technical details into clear, actionable insights.
Review & analyze Customer health trends to proactively identify and resolve issues before the customer escalates.
Responsible for defining and measuring support requirements for the new Advantest product development ensuring supportability at lowest support cost
Provide subject matter expertise in defining Service and End User documentation and training for all New Product Introduction
Conduct training to propagate knowledge to all regional service organizations worldwide
Responsible for installed base product quality, reliability and compatibility
Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer

Ihr Profil

Bachelor or master's degree in Mech. Engineering, Mechatronics, Electronics, Physics or related
Ideally experience as R&D, Production or Support Engineer within an international environment managing cross-functional projects.
Experience with semiconductor test equipment and understanding, testing and troubleshooting hardware
Proficiency with Linux environments and with languages such as bash, Java, Python or C++ for scripting and automation (Preferred)
Experience with virtualization technologies and containerization tools (e.g. Docker, Podman). (Preferred)
Willingness to travel both domestically and internationally to support cross-geographical projects and customer engagements.

Required Soft Skills:

Proactive problem-solver with a customer-centric approach.
Excellent communicator with the ability to work collaboratively across global teams.
Effective communication in spoken and written English, (German preferred)
Process oriented, structured and analytical thought process
Can-do attitude, proactive and self-disciplined
Customer focused and understanding of customer requirements and needs